Follow-Up Family Letter




Monday, August 24, 2020


To Our Residents and Family Members:

We wanted to take the time to thank you for your continued support and patience during this time. We know many are concerned about the continued spread of COVID-19 being reported.  Ensuring residents are cared for in a safe and healthy environment continues to be our greatest concern.

At this time, the doors remain locked and until further notice visitation is limited.  External healthcare providers performing essential care and end-of-life visitation for any residents on Hospice Care and therapy services have increased in the building. We have also recently started back with communal dining and a few communal activities while ensuring social distancing practices to increase the socialization for our residents.

We know connecting with your loved one(s) is important, and we will continue to assist in making those connections. This can be done by telephone, email or text.  We are also able to set up video visits through Skype, Zoom meeting or Facebook video message during business hours.  If you are interested, please reach out to management to arrange.  We also still have the availability to assist with window visits but the window MUST remain mainly closed.  If windows are opened more than a few inches, that is putting the resident and staff at risk per The Department of Human Services.

As the weather is already starting to get colder in the evenings and will continue to do so over the next few weeks, we are aware window visits and visits on the back patio will start to come to an end as residents will not want to be out in the colder temps. Therefore, we are currently preparing a plan to offer an indoor meeting space in room 24 (by our main south entrance) for families to reserve a time to be able to meet with your loved one (with cleaning between visits).  Once this plan is in place, there will be notifications sent via mail and/or by phone to share the details.

Our staff continue to follow the recommendations of the CDC and local health department guidelines on prevention steps, including following strict handwashing procedures, and, in many circumstances, wearing gowns and gloves when interacting with residents who are showing any signs and symptoms of COVID-19. All staff are required to wear masks at all times in the common areas of the building or when interacting with residents.  We are asking residents to wear masks in common areas or when interacting with others inside or outside of the building.

As stated in our previous letters, we continue to monitor residents and staff for any signs and symptoms of COVID-19, and we will notify you if any residents or staff are found to be positive for COVID-19. As always, we will notify residents’ primary physicians and designated family members for any change in condition, whether related to COVID-19 or not.

In the meantime, should you have any questions, please feel free to contact us at 920-686-1797.  For additional information about COVID-19, please visit the CDC’s coronavirus disease at:  HTTPS://




Tammy Wagner
Executive Director
Harbor View