COVID-19 Follow-Up Letter


Friday, May 8, 2020


To Our Residents and Family Members:


We wanted to take the time to thank you for your continued support and patience during this time. We know many are concerned about the continued spread of COVID-19 being reported.  Ensuring residents are cared for in a safe and healthy environment continues to be our greatest concern.

We currently do not have any resident or employee cases at Harbor View, and we continue to follow recommendations from The Centers for Disease Control and Prevention (CDC) and local health department guidelines for infection control within our building.

At this time, the doors remain locked and, until further notice, visitation is limited to only external healthcare providers performing essential care and end-of-life visitation for any residents on Hospice Care.  We still have the availability to assist with window visits but the window MUST remain mainly closed.  If windows are opened more than a few inches, that is putting the resident and staff at risk per The Department of Human Services.

We know connecting with your loved one(s) is important, and we will continue to assist in making those connections. This can be done by telephone, email or text.  We are also able to set up video visits through Skype, Zoom meeting or Facebook video message during business hours.  If you are interested, please reach out to management to arrange.

Lastly, we recently were able to create a safe area on the back patio (facing Rapids Road) for residents to enjoy.  There is a fence that was put up around the patio so you are able to see your loved ones outside.  All visitors MUST stay on the outside of the fence, and we are asking that you all continue to wear a mask to ensure protection for our residents and staff.  Due to the small area of the patio, we do need to restrict the number of residents that are out there at a time so we can continue with the six feet of separation between everyone.

A few weeks ago we have implemented the use of cloth masks for all staff during the duration of their shift.  We are grateful for the community and family members that have made wonderful donations of these masks to help ensure our staff and residents remain safe and healthy.  We also want to thank all of those whom have donated the wonderful hearts to be displayed in our windows.  We are currently trying to get them hung up in every window of the building to spread the love and cheer to our residents.

Our staff continue to follow the recommendations of the CDC and local health department guidelines on prevention steps, including following strict handwashing procedures, and, in many circumstances, wearing gowns and gloves when interacting with residents who are showing any signs and symptoms of COVID-19. All staff are required to wear masks at all times in the common areas of the building or when interacting with residents.  We are asking residents to wear masks in common areas or when interacting with others inside or outside of the building.

We also are continuing to stay up-to-date with the CDC recommendations as they are updated.  In addition, our community is in close contact with the local and state health department and are following their guidance.

As stated in our previous letter, we continue to monitor residents and staff for any signs and symptoms of COVID-19, and we will notify you if any residents or staff are found to be positive for COVID-19. As always, we will notify residents’ primary physicians and designated family members for any change in condition, whether related to COVID-19 or not.

In the meantime, should you have any questions, please feel free to contact me.  For additional information about COVID-19, please visit the CDC’s coronavirus disease at:



Tammy Wagner
Executive Director
Harbor View